Visiting Hours & Guidelines

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Visiting Hours & Guidelines

Things to Know When You Visit Us

Visiting hours are generally from 8:00 AM to 8:00 PM. Times may vary in specific departments. Children of any age may visit while under the supervision of parent or other adult, although this is subject to changes at any time. Visitors may be asked to leave patient rooms during treatments, diagnostic tests or physician visits. To facilitate smooth communications, you may be asked to appoint a family spokesperson to serve as the link between the Patient Care Team and family members/friends. This helps protect patient privacy.

There may be instances (ie: Flu season) when changes to our Visiting Policy may be adjusted.  Please be courteous to these requests.  

Don't give the patient any medications, food or drink (even water) unless you ask the nurse. Please don't share the patient's meal or bring food into the patient's room. Take any valuables (such as jewelry) home for safekeeping.

You can help make your loved one more comfortable. Talk with the nurse to find out what you can do. Your loved one may need rest most of all. Visitors with infections or communicable illnesses should refrain from visiting patients. Don't forget to take care of yourself, too.

Our commitment is to provide excellent medical treatment, comfortable rooms, privacy, security, and an environment that is free of infection and conducive to quality patient care.

Medical/Surgical Unit

Visitors are allowed on the Medical/Surgical Unit from 8:00 a.m. to 8:00 p.m. Visitors may be asked to leave the room when the physician is examining the patient, or when diagnostic tests or procedures are being performed.

Intensive Care Unit

Visiting hours in the Intensive Care Unit (ICU) are flexible, dependent upon the patient's condition. However, we ask that there be no visitors between 7:00 - 7:30 a.m., and 7:00 - 7:30 p.m. People who are ill and children under 12 years of age are not allowed in the ICU. To keep from tiring the patient, visitors are limited to two at a time -- visits should be kept short. To prevent the spread of infection, visitors are asked to wash their hands when entering and leaving the patient's room. Visitors may be asked to put on a gown, mask or gloves.

What to bring: Cards or small gifts may make your loved one feel better -- or just having a robe from home can be comforting. Bring a copy of the patient's medical history, a list of medications, and any advance medical directive (such as a living will).

What not to bring: No plants or flowers, please. Turn off cellular phones and beepers. Ask the nurse before bringing in any electronic equipment.

Emergency Department

The Emergency Department staff appreciates your need to be with your family member or friend when they are facing an emergency. The physical layout of the Emergency Department makes it very difficult to accomodate all of a patient's family and friends. Therefore, we ask that you work together with the Emergency Department staff to allow them to provide patient care quickly, effectively and completely.


  • Allow the Emergency Department personnel to have the first 15-20 minutes alone with the patient to gather necessary medical information. After assessing the patient, x-rays or lab tests may need to be ordered. Once these initial tests are performed, there is usually 30 minutes or more of waiting time for the results of these studies. This "waiting time" is the ideal time for visitors to be invited to sit at the bedside of the family member or friend and contribute any additional information they may have.
  • It is very important that visitors remain in the patient treatment room.
  • Occasionally, circumstances make it inappropriate for any family or friends to be in the Emergency Department. In addition, if an emergency occurs while you are at the bedside, you may be asked to leave the Emergency Department. You will be allowed to return to the treatment room as soon as it is appropriate and safe.
  • If more than one family member or friend has accompanied the patient to the Emergency Department, we will ask for one person to sit at the bedside. If our patient is a child, both parents will be invited into the treatment room with the child. We strongly discourage bringing children who are not sick or injured into the Emergency Department.
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Mark Twain Medical Center
768 Mountain Ranch Rd
San Andreas, CA 95249
(209) 754-3521